Shipping

1. Making time

Personalised products (engraving, names, dates, posters): 2 to 5 working days. It varies with how involved the personalisation is and how busy we are — holidays, peak periods.

Non-personalised products: 1 to 3 working days.

This is the time needed to make the piece and check it before it goes out.

2. Delivery times and methods

We deliver to France, the European Union and the French overseas territories. We do not ship to Switzerland, the United Kingdom or outside Europe.

• Mainland France and Monaco — La Poste, tracked letter: 2 to 4 working days; Colissimo, to your door or a pickup point: 2 to 5 working days.
• European Union — Colissimo International, to your door or a pickup point: 3 to 8 working days.
• French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Pierre-et-Miquelon, Saint-Barthélemy, Saint-Martin) — tracked letter or Colissimo Outre-Mer: 5 to 14 working days.

These are the times quoted by the carriers. They vary with the season: strikes, peaks, holidays, customs.

3. Shipping costs

Shipping is €5 per order to mainland France, Monaco and the European Union, whatever the number of items — to your door or to a pickup point.

It is free from €49 of items.

To the overseas territories, shipping is the carrier’s price, shown at checkout according to the territory and the size of the parcel; the free-shipping threshold does not apply there. The exact amount always appears before payment.

4. Where parcels are sent from

Every order is shipped by our workshop in Estaing, Aveyron: engraved jewellery, keyrings and posters alike.

A4, 30 × 40 and 40 × 60 cm posters are printed in the workshop. The 50 × 70 and 70 × 100 cm are printed by our printer and sent to us; we check them and post them ourselves, rolled in a tube — these two sizes are delivered to your door only.

5. Tracking

As soon as your order ships you receive an e-mail with your tracking number; the parcel can then be followed on the carrier’s website.

6. Delay, loss, parcel marked delivered

Once the parcel is handed to the carrier, carriage is their responsibility. We stay alongside you all the same.

In the event of an abnormal delay, a lost parcel, or a parcel marked “delivered” but not received, write to us at marceletlesblondes@gmail.com: we open an enquiry with the carrier. These enquiries take 5 to 30 days.

7. Wrong or incomplete address

It is for you to check the address you enter. If it is wrong, if the letterbox cannot be identified, or if the parcel comes back to us, we can send it again but the cost is yours.

8. Shipments outside the European Union

For orders delivered outside the European Union, customs duties or import taxes may be charged on arrival. They are payable by you and are outside our control.

9. Parcel damaged on arrival

Photograph the parcel and the product, keep everything — packaging, label, product — and contact us within 48 hours with the photographs. We handle the claim and open an enquiry if needed.

10. Returns and exchanges

The conditions are in our returns and refund policy. In short: personalised products are neither taken back nor exchanged except for a defect or an error on our part; the others follow the right of withdrawal.

11. Contact

For any question about a shipment: marceletlesblondes@gmail.com — Compagnie des Blasons, 6 rue du Château, 12190 Estaing, France.