Shipping policy

SHIPPING POLICY

Last updated: 19/11/2025

1. Order processing times

All our creations are handmade in our studio located at:

Compagnie des Blasons – 6 rue du Château, 12190 Estaing, France

Processing times are as follows:

Personalized products (engraving, names, dates, bola, etc.)

⏳ 2 to 5 business days
The timeframe may vary slightly depending on the complexity of the personalization or order volume (holidays, special periods…).

Non-personalized products

⏳ 1 to 3 business days

These timeframes reflect the time needed to prepare your jewelry piece and check its quality before shipping.

2. Delivery times and methods

We ship within France and internationally.

🇫🇷 Metropolitan France

Carrier: La Poste / Tracked Letter or Colissimo

Tracked Letter: 2 to 4 business days

Colissimo: 2 to 3 business days

🇪🇺 European Union

Colissimo International: 3 to 7 business days

🌍 Rest of the world

International shipping: 5 to 12 business days depending on the country

Delivery times are estimates provided by carriers and may vary depending on circumstances (strikes, seasonal peaks, holidays, customs, etc.).

3. Shipping costs

Shipping costs are calculated automatically at checkout, based on:

the weight of the parcel,

the destination country,

the chosen delivery method.

Occasional free shipping offers may be available.

4. Order tracking

Once your order has been shipped, you will receive an email containing your tracking number.

You can track your parcel directly on the carrier's website.

5. Delays, lost parcels and delivery issues

Once the parcel has been handed over to the carrier, the carrier's liability applies.
However, we remain fully available to assist you should any issue arise.

In the event of:

an abnormal delay,

a lost parcel,

a parcel marked as "delivered" but not received,

Please contact us:
📧 marceletlesblondes@gmail.com

We will open an investigation with the carrier.
Investigations may take 5 to 30 days depending on the carrier.

6. Incorrect or incomplete address

It is your responsibility to ensure that the address provided is accurate and complete.

If:

the address is incorrect,

the letterbox cannot be identified,

the parcel is returned to the sender,

We can arrange a re-shipment, but the cost of re-delivery will be the responsibility of the customer.

7. International shipments & customs

For orders outside the European Union, customs or import duties may be charged upon arrival of the parcel in the destination country.

These additional charges are the responsibility of the customer and are not within our control.

8. Damaged parcel upon receipt

If your parcel arrives damaged:

Take photos of the parcel and the product.

Keep all elements (packaging, label, product).

Contact us within 48 hours with the photos:
📧 marceletlesblondes@gmail.com

This will allow us to process your request quickly and, if necessary, open an investigation with the carrier.

9. Returns and exchanges

Our return conditions are detailed in our Refund Policy [LINK].

Please note:

Personalized products cannot be returned or exchanged, except in the case of a defect or error on our part.

Non-personalized products may be returned in accordance with applicable legal conditions (right of withdrawal).

10. Contact

For any questions regarding shipping or your order:

📧 marceletlesblondes [at] gmail [dot] com
📍 Compagnie des Blasons – 6 rue du Château, 12190 Estaing, France

We are here to help